Frequently Asked Questions
Everything you need to know about your Ralphs Cigars experience.
How long does shipping take for my order?
Standard shipping typically takes 3 to 5 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
What is your return policy for accessories and apparel?
We offer a 30-day return policy for unused items in their original packaging. Please note that for health and safety reasons, certain items like opened cigar packs cannot be returned.
Do you ship internationally?
Currently, we only ship to addresses within the United States and its territories. We are looking into international shipping options for the near future.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Are the products on your site authentic?
Yes, Ralphs Cigars guarantees that every item sold on our website is 100% authentic and sourced directly from reputable manufacturers and authorized distributors.